REFUND POLICY

RETURN POLICY FOR ONLINE PURCHASES

If you are unhappy with your purchase in any way, we offer a full refund 10 days from the date of receiving your purchase. We also offer 30 days from the date of receiving your purchase to let us know you would like to exchange the item. See below for exceptions to this return policy.

Due to the nature of online purchases, we simply require you to let us know that you will be returning/exchanging the item, and we understand that you may not be able to get the item back to us within this time period. Once you have let us know that you will be returning/exchanging the item, a sales associate will help you through the next steps.

RETURN POLICY FOR IN-STORE PURCHASES

If you are unhappy with your purchase, you have 10 days to bring it back to our store from the date of purchase. Alternatively, you have 30 days from the date of purchase to bring the item back for a full exchange. Please see below for exceptions to this return policy.

SPECIAL ORDER POLICY

Deposits are non-refundable but may be transferrable under special circumstances. Retail prices and availability are subject to change. The client will be contacted regarding any changes to pricing or availability. Timelines are never a guarantee. Any timelines discussed with a sales associate are only suggested based on our current knowledge of the situation are in no way a promise. The client will not hold IJL to any timeline discussed.

REQUIREMENTS FOR A REFUND/EXCHANGE

• Item must be returned in its original condition.
• The item cannot have been worn, sized, changed, or altered in any way.
• Special order items are exempt from this return policy.
• If applicable, the box and papers and warranty cards must be with the item in their original condition, unaltered from their original state.

Please make sure you bring the following to receive your refund/exchange:

• The original receipt.
• The original credit card/debit card that was used for the purchase. If you paid by cash, a company cheque will be made out to you. This may take up to 5 business days to process.
• If you received a gift certificate or any gift with purchase, please return with the item(s).

EXCEPTIONS TO THE RETURN POLICY

• In general, special orders are not included in the return policy.
• Any item that has been sized or altered at the time of purchase.
• Due to the personal nature of jewellery, any items that have been worn or used are considered to be a final sale and not eligible for the return policy.